Locus Syntec Case Study

Locus H2O Wireless Removes PCI Risk From Omnichannel Contact Center

For many organizations, the contact center is becoming the nexus of omnichannel commerce. But with that shift comes the great responsibility of securing the payment and personal information that is collected, stored, and processed by agents and automated devices.

By removing all payment card information from the conversation between customers and live or automated agents, rerouting the sensitive data out of internal business systems, and storing only tokenized data, PCI compliance can be greatly reduced and the call center secured from data attacks. 

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"TokenEx provided the flexibility, which gave us the convenience of not having to change any of our internal processes or modify our IT systems. That flexibility alone saved us hundreds of thousands of dollars by avoiding buying and implementing new software, not to mention the time that it would have taken to implement. Open integration is key." CARLOS MORENO, LOCUS TELECOMMUNICATIONS PAYMENT & FRAUD ANALYST

Locus H2O Wireless Removes PCI Risk From Omnichannel Contact Center

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