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Snaptravel was developing its next-generation booking engine when it encountered a potential roadblock. Standard processor vaulting and tokenization services wouldn’t allow the travel company to process payments when it wasn’t the merchant of record.
"We were originally just going to go with a payment processing vault, but that couldn't solve our problems," Snaptravel Co-Founder and CTO Henry Shi said. "We needed to support a hybrid flow."
TokenEx’s Data Protection Platform enabled Snaptravel to support this integral part of its business via the tokenization provider’s ability to both collect and transfer third-party credit card data. This additional functionality facilitated the growth of the company, becoming a core component of Snaptravel’s technology.
"It’s such a core underlying part of our stack," Shi said. "There's no real alternative."
Snaptravel leveraged the TokenEx platform to accept and tokenize credit card data from third parties, enabling an additional 10 percent of its business.
The alternative is that we don't charge or tokenize credit cards, which is not possible for our business. TokenEx has always been so core to our business.
In addition to providing an indispensable technology to a platform that’s experienced 100 percent growth year over year, TokenEx helped Snaptravel save tens of thousands of dollars in lost opportunity costs and development time by meeting stringent partner compliance requirements.
"We had a potential problem with one of our partners, and TokenEx was able to help us clarify for our partner that we met their compliance needs," Shi said. "They were going to turn off the partnership for a while, which could’ve easily lasted a month or two, but because of TokenEx, we were only off for a few days.
"Beside the engineering costs, the overheard, the headache of turning things on and changing the flow—getting recertified was going to be even more painful. TokenEx saved us from that."