- Top Industries
- Resource Center
Collecting sensitive data over the phone (VoIP, POTS, etc.) can complicate PCI compliance. There are many ways to reduce the exposure of sensitive data in the call center by leveraging the TokenEx platform. If a telephony data collection system is in place, such as IVR or DTMF, the TokenEx API can enable tokenization of sensitive data being collected.
Alternatively, the iFrame solution can be used to tokenize and/or detokenize data in a web application. For payment use cases in which P2PE devices are being used for data entry, the TokenEx P2PE services API can be used to tokenize PANs. This enables organizations to prevent sensitive cardholder data from traveling beyond their contact centers, potentially removing downstream systems from scope.