Orvis Case Study

Safeguarding Customer Payment and Personal Data in a Multichannel Retail Environment

Orvis understood the responsibility of maintaining trust with customers by ensuring their personal information is safe from data breaches and theft. This initiated a thoughtful overhaul of the three commerce channels that were the foundation of Orvis’ retail and adventure travel business. TokenEx was thrilled to help Orvis accomplish its goals and make data security a top priority.

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"We knew we had to securely encrypt the transactions flowing through the ecommerce, email and phone contact center, retail store, and field point-of-sale channels to keep incoming payment and personal data safe. But we also wanted to remove all the sensitive data from our internal IT systems so that in case of a breach, there would not be any customer data to expose." Orvis Chief Information Security Officer Tyson Martin

Safeguarding Customer Payment and Personal Data in a Multichannel Retail Environment

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